Access Heating & Air Conditioning, Inc. Claim this business

Shelby Knighton Google

a year ago

Air Tech did a wonderful job and took time and care with our property. They went the extra length to cover all of our furniture in plastic in case of any residual dust.

susan schwienon Google

8 years ago

FIVE STARS! We are so happy we called Access. They installed 2 heating and air conditioning units last week. Rod came to our house and explained the different choices we had and answered all our questions. He made it easy to decide on the best unit for us. Francisco, Mario and Edwin did the installation. They were professional, knowledgeable, hard working and friendly. After the installation was done they taught us how to use the new thermostats and answered our questions thoroughly. The units are so quiet we can’t believe they are running. Thank you to a great company.

Margaret Polinskyon Google

2 years ago

I called Access HVAC at 9:00 this morning and they were at my house by 11:00. The person who took my call was very nice. And Matt, who came to the house, was also very nice and accommodating and knowledgeable. Our house is nearly 100 years old and is not easy to work with. But Matt did a great job and we now have heat again. Thank you Matt and thank you Access.

Fred Wassonon Google

7 years ago

I had purchased a 1,800 SF single family house in Sierra Madre that came with a 35+ year old heating and air conditioning system which needed to be properly evaluated and possibly replaced. After discovering that the American Home Shield home warranty policy that my seller had purchased for me was worthless, I screened HVAC service companies and called a couple. The first furnace company was helpful ($39 service fee), but did not put their conclusions in writing and because I had contacted them through Home Depot (a mistake on my part) they were required to add a 25% referral fee to Home Depot on to any future bill (that 25% fee would be applied to any purchase of a new system). The second HVAC service company rep was not interested in evaluating my old system, and simply tried to sell me a new system. Frustrated, I called the Southern California Gas Company. They were great. The Gas Company rep spent well over an hour analyzing the house's old furnace and AC compressor, then wrote up a reasonably thorough report using their standard forms. Though the Gas Company rep was not allowed to talk about the purchase of a new system (and the Gas Company is not in that business), this representative definitely confirmed that the major components of my HVAC system were in very poor condition (which created a safety hazard) and needed to be replaced. These service evaluations from the Gas Company are worthwhile because they are from a 'neutral party' and their service techs are very experienced. And it was free. So, I knew my HVAC system needed to be completely replaced. After researching which HVAC manufacturer appeared to be best, I contacted that manufacturer (Lennox) for authorized and experienced systems dealers in my area, and was referred (by website) to Access Heating & Air Conditioning in Pasadena. First, Access Heating & AC sent their senior repair technician (Mark) to evaluated my house's system for themselves. Their evaluation was expensive ($218 for 2 hours) but well worth it, and in writing. Mark explained the problems with each of the HVAC components, including ones that I had not considered (for example: the diameter and layout of the ducting; the size of the copper tubing that runs between the AC compressor and the heat exchange unit near the blower). While Mark's demeanor is a little rough, he is extremely technically competent in his field and is easily one of the best mechanical service reps that I've worked with. Next, I asked Mark for who I should contact to get a quote for a new Lennox HVAC system. The following day (Saturday), the President of Access Heating & AC (Rod Rodriguez) was at my house. While Rod had learned from Mark regarding the status of my system, Rod still did his own investigation and analysis, including spending time in the basement and the attic. He listened while I explained that I planned to renovate and add square footage to the house in a couple of years, and needed a system that could easily handle that increased size and dimension. Once he had all of my information, he sat down for 45 minutes on his own and worked up 4 different HVAC system alternatives, based upon quality, operational lifetime, operational expenses, and pricing. Rod explained the pros and cons of each alternative. I settled on the second most expensive alternative. Thus after 2-3 hours on that Saturday, I signed their contract. While their backlog this time of year is normally 1-2 months, I got lucky and Rod was able to start the installation in one week. Full installation took 6 days, from demo to instruction as to how to use the smart Lennox controller. Even Access's senior installer (Steve) was excellent. Like the senior repair tech, Steve is extremely technically competent and accommodating. I highly recommend Access Heating & Air Conditioning and plan to work with them again Fred W.

Lynda Harmanon Google

a year ago

David Chen did an excellent job in troubleshooting and rectifying my issue. He was extremely professional and articulate in explaining what the issue was and how it was corrected.